24 Minutes of UX
24 Minutes of UX is a podcast of the people, by the people, for the people. The format is a combination of an after-work discussion, a 1-on-1 chat, a global community platform, and a coaching session. Episodes typically feature a Seeker and a Giver. The Seeker is a person seeking advice on a specific topic within the domain of UX. The Giver is here for sharing experiences about “what I wish I had known when I started with this topic”. Both the Seeker and the Giver can be senior or junior - we all learn all the time. Topics can be Measurement, Personas, DesignOps, Stakeholder Management, Design Leadership, Agile, Hiring, Forms, Research, Tools. You name it. The podcast is a global, grassroots, community-driven initiative and we welcome your participation. You can sign up at 24minutesofux.com to be a Seeker or a Giver - we will do our best to match you with someone interested in your topic. 24 Minutes of UX is the brainchild of Jesse Anton and Peter Horvath, creators of the 24 Hours of UX event series. Jesse and Peter are your hosts as we strive to create tighter links between people in the UX diaspora, enabling us all to become better UXers in the process. There are plenty of people in the trenches of UX with something to say, and this podcast is an open forum where diverse and fresh voices can be heard. Thanks for subscribing, and we look forward to welcoming you on the air one day. Until then, Keep Calm and UX On!
24 Minutes of UX
Customers Know You Suck with Debbie Levitt and Jan Wardecki
24 Minutes of UX has been silent for a while, but we are back! We usually connect Seekers and Givers of UX wisdom around a specific aspect of UX. And in our new sub-series, we focus on a specific book and connect a reader with the author of the book.
The first of these attempts is around the recently published Customers Know You Suck, by Debbie Levitt. You can get your hands on the book at https://cxcc.to/ckys.
Debbie Levitt is the founder and principal of Delta CX, a consulting company. She is also an outspoken leader in UX. She has written several books, the latest of which is Customers Know You Suck.
Jan Wardecki is a service designer working in digital transformation for PNB Paribas bank in Poland. He has a background in economics, marketing, and product management. He has been reading Debbie’s latest book and has questions.
You can find out more about this podcast series and the annual event, 24 Hours of UX, at https://24hoursofux.com.
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24 Minutes of UX is a production of 24 Labs, a Swiss non-profit committed to building the global grassroots UX community.
We would also like to thank our sponsor, Whitespace, for providing funding to make this podcast series possible.
Until next time ... KEEP CALM AND UX ON.